My fresh out of box VelocityMicro laptop crashdumped and,I wanted it fixed, only certain hours on M-F to talk to tech support(nice enough guys)who I had to wait on hold....for. If your laptop needs an new HDD right out of the box, like mine did, and you decide you want your money back, you pay 15% restocking fee for defective laptop (how they gonna "restock" a defective laptop) and you pay the shipping back to them.
YOU Pay big bucks(in my case $186) for the privilege of returning their defective, crash-dumping laptop.
Their customer service repeatedly wouldn't respond. VelocityMicro had my money for more that two months before I got it (not all of it) back.
Monetary Loss: $186.