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My fresh out of box VelocityMicro laptop crashdumped and,I wanted it fixed, only certain hours on M-F to talk to tech support(nice enough guys)who I had to wait on hold....for.If your laptop needs an new HDD right out of the box, like mine did, and you decide you want your money back, you pay 15% restocking fee for defective laptop (how they gonna "restock" a defective laptop) and you pay the shipping back to them.

YOU Pay big bucks(in my case $186) for the privilege of returning their defective, crash-dumping laptop.

Their customer service repeatedly wouldn't respond.VelocityMicro had my money for more that two months before I got it (not all of it) back.

Monetary Loss: $186.

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